Frequently Asked Questions
Clear TV is a product of SUBISU CABLENET LIMITED, Nepal’s leading Cable TV, Internet and Network Service Provider. “CLEAR TV” has been introduced as the country's first Digital Cable Television service with High Definition and Standard Definition channels broadcasted to individual subscribers through Set Top Box (STB) using Conditional Access System (CAS) over cable.
Clear TV Set Top Box (STB) is a high end device with a processing power over 1500 MIPS, supporting MPEG4 H.264 at 1080p resolution and the capacity to record and play any SD or HD program (PVR ready). This STB is prepared for pure IPTV or hybrid QAM-IPTV platforms. Designed for TV and Internet convergence, it supports video on demand services, some interactive Android 4.0 apps and over the top TV channels.
Clear TV STB is feature packed with:-
i. The Capacity to record and play multi format contents on an external USB hard disk or flash memory
ii. Home Screen (for one window overview of the entire service)
iii. Electronic Program Guide (7 days detailed hour-by-hour of program guide of each channel)
iv. Favorite (to list favorite channel enabling to quick jump )
v. Catch- Up TV (catch up to your favorite program, if in case you miss them)
vi. Video On Demand (watch movies, TV shows, documentaries, etc, at your will)
vii. Program Reminder & Recording (set up reminder or record program of your interest )
viii. Cruise Function
ix. Timeout Function
x. Change Audio Type
Note: These features will be updated regularly to meet the requirement.
Analogue channels are prone to fading, snow, and ghosts whereas Digital TV reproduces crystal-clear picture and sound without fading or interference. A digital format provides better picture quality & sound and other benefits leading to a better quality service. The DTV transition is happening because digital is a better television experience - better picture and better sound.
The key difference for the viewer between High Definition (HD) channels and normal digital channels is the picture quality. Simply because high definition broadcasts look much better. HD digital channel gives clear, sharp pictures with vivid colors and gives up to five times more details than normal digital channels.
Currently, Clear TV has 95 Plus HD channels.
For More Channel details Please Visit https://cleartv.com.np/channels
Currently there are 300 Plus Digital Channels including 95 Plus HD channels available with Clear TV Service.
For more detail: https://cleartv.com.np/channels
The only requirement to have the Clear TV installed is the Set-Top-Box which you need to connect with the coaxial/Fiber connection from any of Clear TV’s local service partner/provider.
To know more about packages: https://subisu.net.np/fiter-packages/clear-tv/new-plan/premium-package
Company provides 6 months warranty on the STB. Provided warranty excludes malicious damage, damages due to voltage fluctuation and high voltage or any other such damages. Both the remote and power cable carries 3 months warranty.
Support will be provided by the technical team of Clear TV’s respective local partner/provider from where the customer has availed the service.
For Technical Support(Inside Valley) please call us at 01-4235888 or 9801235888.
Or, Email us at support@subisu.net.np
For Technical Support(Outside Valley) please call us at 01-4217444.
Or, Email us at ovcc.support@subisu.net.np
For Local Partners(Outside Valley)
Ref: https://cleartv.com.np/local/provider
To install Clear TV service inside Kathmandu valley, customers can call Subisu Consumer Sales at 01-4235888 & 9801235888 for bookings. Please check location details under Coverage Section for booking.
Our Coverage: https://cleartv.com.np/coverage
For Booking: consumer.sales@subisu.net.np
cleartv.sales@subisu.net.np
For Package details: https://subisu.net.np/fiter-packages/clear-tv/new-plan/premium-package
To install Clear TV service Outside valley, Customer can call at 01-4235888 & 9801235888 for bookings and for the customer from outside valley can also get Clear TV service through our Branch office and Local Providers. Please see Clear TV’s Local Partner/Provider list for more details.
For Branch offices/Local provider details: https://cleartv.com.np/local/provider
However customer can book Clear TV service after viewing package detail from the same page.
For Package details: https://subisu.net.np/fiter-packages/clear-tv/new-plan/premium-package
Once your account get expired, you will receive SMS/Phone call from our renewal section seven days prior to your account’s expiry and right after the next day of expiry. You can check via https://selfcare.subisu.net.np/
To pay via online service: https://subisu.net.np/payment-partners
Phone after sales/technical support service in case of problem at the client’s end will be provided 24X7. Field support will be done only between 9:30 AM to 6 PM on office working hours.
Our customer can pay through nearest Subisu/Clear TV Outlet, Branch Office and Local Provider.
Ref: https://cleartv.com.np/local/provider
To pay via online: https://subisu.net.np/payment-partners
The Company offers two major packages on Clear TV service and they are Basic Plus & Premium and the price range of packages start from Rs. 500 to Rs. 700 (Inc. of VAT) per month.
However on special occasion we also launch various exciting offers on Clear TV service.
For more detail: https://cleartv.com.np/special-offer-inside-valley
To know more about package: https://subisu.net.np/fiter-packages/clear-tv/new-plan/premium-package
Clear TV service offers various exciting offers on special occasion.
For more detail: https://cleartv.com.np/special-offer-inside-valley
Customer will have to purchase Set Top Box (STB) to be able to subscribe and use Clear TV digital television service provided by the Company. One STB works only for one television set. Additional STB will be required for additional television sets and thus will have to be purchased by subscriber accordingly.
STB is sold on outright purchase basis. Therefore, if in case STB is lost or damaged, subscriber needs to purchase a new one as per actual.
Customer can shift their Clear TV service. However shifting is dependable on network availability.
To know more about Network Coverage: https://cleartv.com.np/coverage
For contact details(Inside Valley) call us at 01-4235888 or 9801235888
For contact details(Outside Valley): https://cleartv.com.np/local/provider
Customer can make the payment to the representative who installs the service, right after the installation is completed.
Generally, this type issue occurs due to weak RF signal. To identify the RF signal issue, Please check RF signal status by pressing info button of the Remote Control twice and see if the RF Signal Quality and Signal Strength are fluctuating or not. If it’s fluctuating, please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
It generally means that either STB is off, HDMI/CVBS cable is unplugged or wrong input source is being selected in the TV set. Please check if the STB is turned ON, HDMI/CVBS cable is properly plugged into the STB and TV set and selects the appropriate input source of the TV set. If the issue still persists, please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This issue generally happens when the STB doesn’t get RF signal. Please check if the co-axial wire which comes from pole to your house is connected to the STB or not. Check if the cable is cut off somewhere in the middle (pole to your house). If both of above are fine please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This issue generally occurs when STB isn’t able to read the smart card inserted into the STB. Please check if the Smart-Card is correctly inserted into the STB (Chip side of Smart Card should be inserted into the STB facing the chip downwards). If issue still persists, the Smart Card or Card holder of the STB can be assumed to be damaged. Please consult with our technical support team or visit nearest Subisu Outlets with STB and Smart Card.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This issue generally occurs when there are no any services tuned in the STB. Please press NIT button on the Clear TV remote which will trigger a search command on the STB. Please check if the STB is tuning the channels during search progress. The channel should work fine and this message should disappear after the completion of search process. If the issue still persists after performing NIT search, please consult our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
For this type of issue, please press NIT button on the STB which will trigger a search command on the STB. The missing channel should come back after the NIT search completion. After search process completion if the missing channels still doesn’t appear there must be probable RF Signal issue. Please consult with our technical team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This message generally appears on unsubscribed channels. Please make sure you have active subscription on your account to access that channel. Please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This issue generally occurs when the battery kept in Remote Control is discharged and it’s time for new battery replacement. Check if the indicator on the top of the Remote Control blinks whenever you press any button of the RCU. If it doesn’t blink, Please check the battery kept in the Remote Control. If issue still persists, please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
This message generally appears on the screen if the wrong Smart Card is inserted into the STB. In the system one STB is paired with one Smart Card and this message appears whenever we keep Smart Card in the STB other than the paired/registered one into the STB. Please consult with our technical support team for further assistance.
For Inside valley
Phone Support: 01-4235888 or 9801235888
Email support: support@subisu.net.np
For Outside valley
Phone Support: 01-4217444 or visit https://cleartv.com.np/local/provider
Email support: ovcc.support@subisu.net.np
