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FAQs

Customer can call Subisu @ 4235888 for bookings. One can also book the Clear TV through email: Cleartv.sales@subisu.net.np.It would take about 4 days from the date of submission of booking form for the Clear TV to be delivered and activated.
STB carries six months Warranty from date of activation and both the remote and power cable carries 3 months warranty.
Servicing will be done by the company’s Technical Support Team.
Remote will be replaced at a very nominal charge after the warranty period.
To access digital channels with your choice, you will have to take one STB for each TV set.
If you plan to shift your residence, please inform Consumer Sales or the agent assigned to you or call the customer care service. Incase if you are shifted to any of the Subisu service locations you can use the same STB by informing Subisu to activate the STB.
It is possible because due to poor signal quality or NO signal. In such case, please call customer care centre to rectify the problem.
Clear TV STB has a dedicated feature to choose language and subtitle options, which can be accessed by pressing the Green button on the Clear TV Remote. This feature will be applicable only to channels providing multiple language and subtitle feature.
Clear TV signal (Radio Frequency) reaches the STB placed at user’s end through coaxial copper cable, therefore the weather vagaries have no impact on the viewing experience as no satellite signals are involved.

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Why clear tv

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